Terms & Conditions of Entry to Wheelgate Park

Terms & Conditions

At Wheelgate Park our guests’ safety is paramount and we strive to create a safe environment in which our guests can enjoy everything The Park has to offer. These Terms set out how you can help us to keep The Park a safe and family-friendly attraction.

The following definitions shall apply in these Terms:

“Terms” means these Terms and Conditions Of Entry
“us/The Park/we“: Wheelgate Park, a company registered number 6329210. Wheelgate is the registered trading name of Three Posts Leisure Parks Ltd. whose registered company office is: Three Posts Leisure Parks Ltd., Ruby Farm, Blackawton, Totnes, Devon, TQ9 7BN.
“you/your“: guests at The Park.

Purchase of tickets

By purchasing or using a ticket, you agree to comply with these Terms. Failure to comply with these Terms may result in your removal from The Park without a refund.
We have the right to vary these Terms at any time without prior notice.
At all times whilst at The Park, you agree that you shall behave in a safe manner and you must comply with all reasonable instructions given to you by The Park’s personnel or any third party instructed on The Park’s behalf.
You shall take all reasonable steps, taking into account any medical conditions or any other relevant factors, to ensure your own safety whilst at The Park. Any person who does not comply with these Terms may be removed from The Park without any right to a refund. This is without prejudice to any claim that The Park may have against you.
No persons are authorised to sell any items at The Park (including the entrance area, car parks and/or driveways) without the prior approval of The Parks.

Entrance to the park

To enter the Park you must hold a valid ticket that has been obtained from us, the Park’s website, or a third party authorised by us to sell tickets. The sale of tickets by any person other than The Park or an authorised agent is prohibited. Tickets are non-transferable and cannot be resold. Any such transfer resale will render such tickets void.
Tickets may either be a Day Ticket (allowing entry for a sole day’s use as stated on such ticket) and/or an ‘Annual Pass’ ticket (allowing entry during the specified date period stated at the time of purchase). Annual Passes are subject to these Terms and additional terms and conditions which can be found here.
You acknowledge and agree that when we process your ticket order we may collect and retain information about you (e.g. contact details, bank account details, etc.) and we may need to pass such information to third parties. We will only use your details in accordance with our Privacy Policy a copy of which can be found on our website.
The Park can at its absolute discretion decide whether a ticket can be exchanged or refunded. For the avoidance of doubt, if you have purchased a pre-booked ticket(s) and entrance to The Park is refused for any reason, your pre-booked ticket(s) is non-refundable.
Day tickets are only valid on the date printed on the ticket unless you purchase an ‘open-dated’ ticket which can be used at any time, subject to the terms provided on purchase, and cannot be refunded or canceled. If you purchase an open ticket in advance, this does not guarantee entrance to The Park on any particular date, entry may be restricted due to the:
- full capacity; or
- special events occurring.
Please check The Park’s operating calendar for opening times and dates.
Entry to a special event at The Park may have a separate fee.
When you book your ticket(s) online, these will be delivered as per The Parks delivery procedure at the time of purchase (via email by default).
When you buy tickets on behalf of any other individual you shall:
- accept these Terms on behalf of those individuals; and
- ensure that those individuals comply with these Terms.
If you need to exit and renter the Park at any time during our visit please ensure that you obtain a hand-stamp prior to exiting the Park.
Please retain your tickets whilst in the Park and make these available for inspection if required.
School Tickets – School tickets can only be used as part of a school trip and cannot be used at any other time. Free teacher tickets can only be used as part of the school trip they were originally booked for and cannot be used for personal use or at any other time. School tickets and free teacher tickets are non-refundable. The age restrictions on school tickets must be adhered to.
Disabled Guests are entitled to discounted rates on our annual passes and day tickets by selecting the concession ticket. Concession Tickets are a reduced entry ticket and only admits one person per ticket purchased. Please ensure all people in your group have booked a ticket. If you are unsure please call the office to discuss.
Where a Disabled Guest provides evidence of a disability in accordance with these Terms or the Annual Pass Terms, the Disabled Guest acknowledges that The Park will be processing special category personal data (i.e. health information regarding a disability or impairment). The Disabled Guest agrees that, to the extent that he/she has provided The Park with special category personal data, he/she provided it deliberately and voluntarily. The Disabled Guest also expressly consents that The Park may use the special category personal data in order to perform its obligations under these Terms to enable the Disabled Guest to obtain a Carer Ticket/discounted rate Annual Pass and to verify the Disabled Guest’s disability status. The Park shall seek to minimise the collection and use of such special category personal data.
Splash Play Bookings – Our Splash Play will be operating at a reduced capacity in 1-hour slots. Subsequently meaning our Splash Play will be on a first come first serve basis. We cannot guarantee all customers entry to Splash Play during these times. In light of this, we advise that you arrive early at the park and book in as soon as possible at the entrance.

Annual Pass Holders

Annual Pass holders MUST comply with these Terms and are also subject to additional terms and conditions. The additional Annual Pass additional terms and conditions can be found here.

General

Guests are reminded that this is a family-friendly attraction. You must wear appropriate clothing at all times when visiting The Park (for the avoidance of doubt this must include a top and shoes). If it is deemed that the clothing you are wearing may cause offence to other Guests (e.g. it is inappropriate or indecent), you may not be allowed to enter The Park or will be removed from The Park without a refund. Please be aware that certain items of clothing or footwear may prohibit you from using particular rides for health and safety reasons.
Shoes must be worn when entering The Park and on all rides and attractions that require shoes to be worn. The Park is not responsible for any shoes left when entering our indoor play areas or outdoor attractions that require you to remove shoes and does not accept any liability for lost or damaged shoes that are left.
Bags and other items cannot be taken onto rides and limitations are in place on what can be left in the ride platform areas due to safety and trip hazards, please adhere to signage and operators instructions at all times
Height, weight or age restrictions may apply to rides and attractions. Certain rides may use lighting effects, strobe lighting or flashing lights. Our ride operators cannot bend the rules under any circumstance.
Wheelchairs and pushchairs are the only transport devices that are permitted in The Park. Due to health and safety reasons, we cannot permit bicycles, roller-blades, Sedgways or any other similar devices.
The following behaviour is not permitted in The Park:
- any behaviour or unnecessary noise which may cause a nuisance, concern or confusion to any other guest; or
- any smoking (which includes the use of e-cigarettes or similar devices) other than in the designated smoking areas.
Our staff are to be treated with courtesy and respect. Any person(s) failing to comply with this rule will be refused entry and/or removed from the park without compensation.

Safety & Security

Any items or property brought into The Park by you are done so at your own risk and The Park accepts no responsibility for any loss or damage to any such property. We recommend that you do not bring valuables to The Park.
Please be aware that we may operate CCTV cameras in The Park for security purposes, but we make no guarantees as to the extent of CCTV coverage.
You are prohibited from bringing into The Park any offensive or dangerous items including but not limited to:
- - weapons;
  - explosives including fireworks;
glass bottle or other vessels;
- or any other articles which could cause injury to any person or property.
You are admitted and allowed entry to The Park subject to the condition that if you are requested to do so you will allow and co-operate with members of staff to search you/your belongings to prevent any offensive or dangerous items being brought into The Park
If you are found to be in possession of any item which is deemed to be offensive and/or dangerous, or you act in any way which is offensive or dangerous (including throwing any article which could cause injury to any person or property) you will immediately be removed from The Park, with no right to a refund. The Park may also report such instances to the relevant authority.
YOU ARE NOT permitted to bring your own alcoholic beverages into the park, and possession or use of illegal substances is strictly prohibited. Entry to The Park will be refused to a guest who is in possession of alcohol or illegal substances, or is, or appears to be, under the influence of alcohol or drugs. Any guest in possession of, using, or appearing to be under the influence of, any illegal substance will be refused entry to The Park or removed from The Park with no right to a refund.
You may only purchase and consume alcohol at the licensed venues and allocated spaces in The Park. Any person wanting to purchase age-restricted alcoholic drinks must provide a valid UK Passport and/or Driving License which has the named and photographed person buying the drink/s. We have a strict Challenge 25 policy.
The Park is entitled in its absolute discretion to refuse entry, or remove from The Park, without any right to a refund, any person whose behaviour is impacting on, or is likely to impact on, the enjoyment and/or safety of any other guest or member of staff at The Park. Where any such guest is part of a group of guests, The Park reserves the right to refuse entry to or remove from The Park, the entire group without refund.
From time to time, certain areas of the Park may be prohibited to guests. You are not permitted to enter or attempt to enter any such area of The Park. You are not permitted at any time to climb or stand on any fences or barriers, walls, exhibits, or restricted areas of rides.
The Park has the right to prosecute any individual who damages or defaces any part of The Park.
At The Park’s discretion, future access to the park may be denied to any guest who has previously been denied entry or escorted from the park.
Thunder and lightning – During thunder storms rides and attractions may close. For your safety we recommend seeking shelter in the nearest building, and staying inside for the duration of the storm.

Age Restrictions

Children aged 17 years and under must be accompanied by an adult (aged 18 years +) to comply with health and safety regulations.
Any groups must include at least one child (up to the age of 14 years inclusive) and at least one adult (aged 18 years +).
Other than where expressly provided in these Terms, no exclusively adult parties (aged 18 years +) are admitted into The Park (e.g. adults cannot enter without children (up to the age of 14 years inclusive). This is a management decision to ensure we protect the family nature and ethos of The Park and its guests. Some events such as the Xtreme Scream Park Halloween nighttime event relax this rule and enforce their own age restrictions, please see Xtreme Scream Website for full faqs and terms and conditions of entry outlined for this event.
Different age restrictions apply for events outside of the normal daytime operation of The Park (including but not limited to Xtreme Scream Park Halloween nighttime event and UK Escape Games).
The Park is entitled in its absolute discretion to alter the age restrictions in the interest of health and safety, or for any other reason.

Child safeguarding policy statement

The Park offers family-based experiences which attract children and young people. We are committed to creating an environment that ensures all children can enjoy themselves in a safe and secure environment that prevents children from being at risk from any form of harm or abuse.

This privacy policy applies to B, B & B Leisure Parks Ltd and Three Post Leisure Park Ltd. Trading as Twinlakes Park and Wheelgate Park respectively, websites at twinlakespark.co.uk, www.wheelgatepark.com, www.xtremescreampark.co.uk, www.ukescapegames.com (the “Website/s”). We at B, B & B Leisure Parks Ltd and Three Post Leisure Park Ltd. take your privacy seriously. This policy covers the collection, processing, and other use of personal data under the Data Protection Act 1998 (“DPA”) and the General Data Protection Regulations (“GDPR”).

Availability of Attractions

In order to maximise our guest’s enjoyment, we endeavour to make available for use as many attractions as possible at all times. However, this may not always be possible and we reserve the right to alter or close any attraction or ride in The Park, or alter opening times and days, without prior notice and will not be liable for any refunds or compensation for loss of enjoyment.
Some of The Park’s infrastructure is designed for external events and seasonal events only and will not be open year-round. No refund or compensation will be given due to guests’ confusion or misunderstanding of what aspects of the park are operating at different times throughout the year, although great care is taken to ensure our websites and event listings are up to date with correct information.
The Park also reserves the right to change, alter or remove event listings and character appearances without notice.
The Park may, in its sole discretion, close the whole or any part of The Park or limit the number of guests entering The Park. The reason for such closure or restriction may include (but is not limited to) over-capacity, bad weather, a technical failure (including the failure or interruption of any utility service or any non-performance by a subcontractor), a special event, or any other reason where The Park considers it necessary. No refund, partial refund, or compensation will be given for any such closure or restricted access to The Park.
For tickets purchased in advance, if the whole of Twinlakes Park is closed for any of the reasons set out above, Twinlakes Park may at its discretion offer replacements for entrance to the park on an alternative date.

Accessibility

- The Park’s rides and attractions have restrictions in place for the comfort and safety of all guests. Please do not ask staff members to break or bend these rules, they are in place for YOUR safety. Your safety is our priority.
- Wheelgate is a proud member of the BALPPA scheme. BALPPA member parks welcome visits by disabled people and will do everything possible to ensure a safe and pleasurable visit. However, certain rides and attractions at the Park can be physically demanding and vigorous. We therefore reserve the right to refuse access to certain rides should we feel there is a danger to a particular individual or individuals, for any reason whatsoever. We have been advised by the Health & Safety Executive that refusal on grounds of health and
  If there are any additional needs or request your group has before or during your visit, please call prior or contact a staff member, who will be happy to assist you. For the safety of all guests visiting the site, helpers/carers or group leaders please note the following:
  1. Parking
  - Free all parking is available on site for all guests.
  - Free disabled parking is provided and signposted, to the left of the carpark along the hedge, on a first come first served basis.
  - Coaches can also be accommodated, pre booking preferred.
  1. Eligibility to Supervise
  - Age Requirements: Helpers or carers must be aged 18 or older to accompany and supervise a disabled guest.
  - Ability to Supervise and Aid: Helpers must be capably of physically and mentally supervising and aiding the disabled guest around the site during the day, including reading and explaining signage and restrictions, aiding access and egress from rides or attractions, knowledge of any medication to be applied or carried, and if or when required to physically restrain the disabled guest to prevent harm to themselves or others.
  - Unfortunately whilst Wheelgate Park staff will aid in every way possible to make your visit a success, they are not permitted to engage in administering medication, the physical lifting of guests into or out of rides, or the physical restraint of guests.
  1. Fast Passes / Queue Jump
  - Queues at Wheelgate are generally sub 5 minutes for any ride, and as such we do not currently operate a fast pass system at this time. We apologise for any inconvenience caused.
  1. Ride Access and Safety Guidelines safety does not constitute discrimination. We do hope that you can understand and accept the decisions made, in the interest of your safety.
- This includes manufacturers guidance for riders, including height and restraint. Both disabled riders and helpers/carers must meet these, and other guidance to board any ride or attraction.
- We would remind helpers/carers to kindly read all health and safety guidance fully, before taking disabled guests onto any ride or attraction. Please ensure that the disabled person in your care is fully able to take part in the ride or activity safely, before boarding. Only you know their abilities best. Your safety is our priority.
- Full ride and attraction health and safety guidance can be found on our website wheelgatepark.com
- Seasonal attractions such as Santa’s Grotto, and Easter Bunny Grotto, and Halloween attractions including Xtreme Scream Park require those entering to be ambulant due to safe evacuation procedures. For the avoidance of doubt please contact us prior to your visit if you require information regarding entering these attractions with limited mobility and/or wheelchair user.
1. Park Facilities and Accessibility
- Accessible Toilets are available in 5 locations spread around the Park: Python Café Play, Rendezvous Café, Galaxy Zone, Robin Hood’s Splash Play and Farm Toilets.
- A larger changing space with space for a hoist (to be provided) is also available in Rendezvous Building.
- Assistance dogs are permitted on site, but not on any ride, attraction or in the water park. We would kindly ask they wear a yellow tabard or similar to mark them a service animal. Please also ensure assistance dogs remain on a lead, and a member of your party picks up after them.
- Wheelgate is set in a historic farm park, and the site is generally flat with some slight slopes. Although every care has been taken to ensure grounds and pathways are accessible where possible, our rural location and some gravel paths and areas with chipping safety surface, mean access may be uneven and terrain rough in places. Some wheelchair users may find our terrain unsuitable in parts, and as such we offer large discounts for these guests. We would aim to increase accessibility year on year, with a long term goal of all site paths being tarmacked.
- Unfortunately wheelchair hire is not currently available at the site.
- Some of our rides and attractions have stepped access, please call for up to date information.
1. Public Transport
- Wheelgate is accessible from Nottingham on the Sherwood Arrow bus, and from Mansfield train station via taxi in 15 minutes.
1. First Aid
- The first aid station is located in the Rendezvous building, or contact any staff member.
If you have any issues or questions during your visit, please ask a staff member to contact a team leader or manager who will be happy to assist you
A ride and attraction restriction sheet can be found on the ride and attraction pages. Please note that this is subject to change from tie to time so you should review the restriction sheet prior to each visit.

Animals

Pets and animals of any nature are prohibited from entering The Park (including the car park), with the exception of guide dogs, hearing dogs, and registered assistance dogs.
The Park has zoo/farm attractions. Animals by their very nature can be unpredictable, and although all care has been taken with animals that are on show and that interact with guests at The Park it cannot be guaranteed that animals will not bite and/or carry germs.
We promote the healthy use of hand washing facilities; please refer to the following animal farm guide on-farm hygiene rules and practices. Any failure to comply with rules enforced on signage around the farm area (such as respecting animal welfare practices, no smoking, etc.) will result in the removal from The Park without a refund.

Parking

Please be aware that parking at The Park is at your own risk. We do not accept liability for any loss or damage caused by your use of the car park. The Park does not guarantee the security of any vehicle (including bicycles or other modes of transport) secured or parked at The Park, or for any contents left in any such vehicle.
Parking at The Park is FREE. This is at the Park’s sole discretion and may be changed at any time without prior notice. In no circumstances will vehicles be permitted to remain in The Park outside of The Park’s opening hours.
If you wish to park a motor home, camper van, caravan or similar vehicle, you must obtain express prior permission from a senior member of staff at The Park. These vehicles are not permitted in The Park unless such permission has been obtained. The Park retains absolute discretion as to whether such permission is granted.
Any breach of these conditions will be deemed to be trespassing, the vehicle will be removed and the owner shall be responsible for all costs and consequences arising as a result of such removal.

Photography & Publicity

Photographs/recordings are permitted provided that these are for personal use only, and are not used for any commercial or public purpose. Guests must ensure that any photographs/recordings are taken safely and that you give consideration to the safety and enjoyment of other guests.
Guests must observe any restrictions in place at The Park in relation to taking photographs/recordings (e.g. photographs/recordings may be restricted on some rides and attractions), and you agree not to deliberately photograph/record any other guest, member of staff, or any other individual at The Park without first obtaining permission. The Park is entitled to access and, if necessary, request the deletion of any photographs/recordings which violate the rights of any other guest.
Please be aware that The Park, and any authorised party, may from time to time take photographs and/or recordings of guests in The Park. Any rights (including but not limited to copyright) in the photographs or recordings belong to The Park or any such authorised party, as agreed. By entering The Park and accepting these Terms you agree that The Park, or any authorised party, has the right to use any such photographs and recordings for any purpose whatsoever, including in publicly available promotional material.

Liability

The Park does not in any circumstances accept any responsibility for any direct, indirect or consequential loss and/or damage suffered by you (including but not limited to any loss or damage to belongings, any inconvenience, stress, or loss of enjoyment) as a result of your failure to comply with these Terms, the exercise of The Park’s rights under these Terms, or any event outside of The Park’s control. This does not affect your statutory rights or any liability of The Park which cannot be excluded by law.

Governing Law

These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.

Reviewed March 2025

Annual Pass Terms & Conditions

Terms & Conditions

These are the terms and conditions (“Terms”) on which we supply an annual pass to Twinlakes Park and/or Wheelgate Park (together the “Parks”) (depending on annual pass type, Twinlakes ONLY annual passes admit entry to Twinlakes Park ONLY, Wheelgate ONLY annual pass admit entry to Wheelgate Park ONLY and Combined DUAL Park annual passes admit entry to both parks) (each an “Annual Pass”). Please read these Terms carefully before you place your order for any Annual Pass.

These Terms form part of the Annual Pass and cannot be varied by the holder of an Annual Pass (“Annual Pass Holder”). By purchasing an Annual Pass you agree to be bound by these Terms. These Terms should be read in conjunction with the applicable Parks terms and conditions of entry which can be found at the bottom of this page ticket & prices and Wheelgate ticket & prices (“Standard Conditions of Entry”), and the Parks Privacy Policy copies of which are available on request. Please ensure that you are willing to be bound by these regulations before purchasing your Annual Pass.

Black Friday activation period

All sets of annual passes (Wheelgate only, and Combined) purchased through the Black Friday Sale will have a three-month activation period. All passes purchased will either: activate within 3 months from the date of purchase or activate on the first visit to the park, whichever comes first.

Wheelgate is closing on off peak Tuesdays throughout the year as well as being closed in November and a brief closure in January. Closure dates are confirmed at the beginning of every year. For Twinlakes opening/closure periods please se their website for details.

Please check our opening times for accurate timings/dates throughout the year.

When you place an order for an Annual Pass, our acceptance of your order will take place when we email you to accept the order, at which point a contract will come into existence between you and us. We will assign a receipt number to your order and tell you what it is when we accept your order. You will need this order receipt number whenever you contact us about your order and to upload your passes to our app.

An Annual Pass will only be valid when it is used and/or presented by the named holder, it displays a clear photograph which must be a true likeness of the Annual Pass Holder and it is within the expiry date. Photocopies or photographs of an Annual Pass will not be accepted. Any use or attempted use of an Annual Pass in breach of these Terms or the Park’s terms and conditions of entry will result in the Annual Pass being revoked without compensation. For the avoidance of doubt, pass sharing is a breach of these Terms and any attempted use of an Annual Pass by someone other than the Annual Pass Holder, regardless of the reason, will result in the Annual Pass being immediately revoked without compensation.

The purchaser of an Annual Pass must be 18 years or over. Children aged 17 years and under must be accompanied by an adult (18 years +). Groups must include at least one child (up to the age of 14 years inclusive) and at least one adult (aged 18 years +) to comply with health and safety regulations.

Other than where expressly provided in these Terms, no single or exclusively adult parties are admitted into the Park (e.g. adults cannot enter without children (up to the age of 14 years inclusive) or vice versa), this is a management decision to ensure we protect the family nature and ethos of the Parks and its guests.

The Annual Pass entitles the Annual Pass Holder to day admission to the Parks from the date of purchase until the expiration of the number of months specified at the time of purchase (usually 12 months but may be subject to variation at the discretion of the Parks).

Entry using an Annual Pass is subject to the applicable Standard Conditions of Entry outlined by Wheelgate Park.

Annual Passes are subject to some usage restriction for certain events and attractions. Exclusion events and attractions from Annual Passes by default include but are not limited to the following at Wheelgate Park: Breakfast with Characters, Evening events with characters, Illuminations Evenings, Character Days, Special Event Days, Seasonal Grottos including Santa; Witch Wagon Sessions and (iii) any other events as determined by the Parks from time to time including unscheduled private functions (“Exclusion Events”). The Exclusion Events may be subject to change at the discretion of the Parks without prior warning. The Parks will have no liability to the Annual Pass Holder for the unavailability of the Parks during the Exclusion Events. For the avoidance of doubt and subject to these Terms (including age and height restrictions), Annual Pass Holders may attend Exclusion Events which are open to the public provided that they have purchased the relevant entry ticket for any such Exclusion Event. Combined annual passes do not include but are not limited to the following events at Twinlakes Firework Day (including part day entry), Christmas Eve, Breakfast with Characters, Evening events with characters, Seasonal Grottos including Easter Bunny/Santa, Xtreme Scream Park and UK Escape Games.

Annual Passes entitle the Annual Pass Holder to in-park discounts (“In-Park Discounts”) which include 10% off food & beverage and gift shop purchases when spending over £5 in a single transaction. The Annual Pass Holder must be presented with their Annual Pass in physical card form or on the Wheelgate App at the time of ordering/purchasing items. In no circumstances whatsoever can In-Park Discounts be applied once payment has been exchanged and/or refunded at a later time? In-Park Discounts may be changed at any time at the Parks discretion. For the avoidance of doubt, In-Park Discounts do not apply when attending Exclusion Events and doesn’t apply to all items on sale in shacks such as Bar items and specific items in our gift shop.

Please check the full park opening and closing dates and times at www.wheelgatepark.com. The Parks are closed for Christmas Day, Boxing Day, 27^th December and New Year’s Day annually. Wheelgate Park’s additionally closes during November annually and (ii) selected mid-week dates throughout our off peak season, along with a short closure in Early January. The dates are published every January and can be found at wheelgatepark.com. The Parks accept no liability for the unavailability of the Parks on these dates. For full up to date closure dates please see our ticket store.

Where an Annual Pass Holder presents to the Parks, at their own discretion, proof of disability at the time of purchase or activation the Annual Pass Holder will be entitled to a concessionary rate (discounted) Annual Pass. Annual Passes are not in any circumstance inclusive of free helper or carer tickets. We offer a significantly discounted Annual Pass ticket for our guests with disabilities and we feel our concessionary rates and providing special needs assistance where needed are favourable and fully inclusive. We speak regularly and extensively with visitors with special needs in order to ensure that we are offering the most inclusive access solutions. The Parks are not unique by not offering a carer ticket with annual passes, as a family theme park (where every child always requires an adult to enter/supervise all day) to ensure you make the most of your family’s trips and you get the best value we recommend purchasing an Annual Pass per person.

10.

Possession of an Annual Pass does not at any time guarantee the Annual Pass Holder entry to the Parks. The Parks, acting reasonably, reserve the right to refuse admission for any reason including, but not being limited to, the relevant Park reaching full capacity or inclement weather conditions or for any other reason as more particularly set out in the Standard Terms and Conditions.

11.

The Parks, in their absolute discretion, reserve the right to vary the opening and closing dates of the Parks, remove or cancel all or any part of the rides, events or facilities within the parks without prior notice for any reason whatsoever including, but not being limited to technical, health and safety (including overcrowding) and/or operational reasons or due to special events or private functions. For the avoidance of doubt, the full value or any part of the value of the annual pass will not be refunded nor will any compensation be payable if any, or part of any, of the attractions at the Parks are removed or closed during the year.

12.

Additional charges shall apply for entry into Twinlakes Park for both Fireworks Day and Christmas Eve. These events sell out so please book online accordingly if you wish to enter these events, including part-day entry.

13.

Car parking is currently FREE. The Parks reserve the right to vary this with no prior confirmation to Annual Pass Holders.

14.

Annual Passes remain the property of the Parks and can be withdrawn at any time by the Parks acting reasonably. Annual Passes are non-transferable and cannot be sold, loaned, or given away to or used by a third party. Access may be denied to the Parks in the event of fraud or misuse of an Annual Pass. Annual Passes can be immediately withdrawn without notice from any person whose conduct is deemed to be inappropriate at the absolute discretion of the Parks. Inappropriate conduct includes but is not limited to, allowing or assisting a third party to attempt to gain unauthorised or improper access to the parks with an Annual Pass of which they are not the valid holder. For the avoidance of doubt, no refund will be given in such circumstances.

15.

Entry to the Parks will not be permitted in the event that a valid Annual Pass cannot be presented for any reason including, but not being limited to, the Annual Pass being lost, stolen, or forgotten. Failure to present a valid Annual Pass for any reason will result in a charge of the “on the day” gate admission rate, which will be non-refundable. Re-entry on the same day requires a hand stamp.

16.

Annual Passes cannot be used in conjunction with any promotional offer, voucher, or advance booking or with any other offer or discount unless explicitly stated.

17.

Refunds are not available in any circumstances. This does not affect your statutory rights as a consumer. Failure to use an Annual Pass will not result in any partial refund and/or extension in any circumstance.

18.

Lost Annual Passes should be reported to Wheelgate Park at the earliest convenience.

19.

In the event of a lost Annual pass, the Parks will re-issue a replacement annual pass. A fee of £5 will be charged for the re-issue of each lost Annual Pass.

20.

Duplicates of any Annual Passes cannot be obtained.

21.

The Parks are entitled, in their absolute discretion, to change the price payable for its Annual Pass at any time and for any reason, and may, from time to time, offer pricing or promotional offers.

22.

The Parks reserve the right to vary these Terms at any time without prior notice to the Annual Pass Holders.

23.

Visitors under 95cm may enter the park/s free of charge and do not require an Annual Pass whilst measuring under 95cm. The child will be require to be measure upon arrival to the park on each visit to obtain a free under 95cm day admission ticket.

24.

An Annual Pass Holder is not guaranteed admittance to all rides and attractions within the Parks. Height, weight, size and age restrictions and medical warnings apply to certain rides and attractions and admittance to rides and attractions are always subject to availability and capacity.

25.

The Parks accept no liability for any direct, indirect, or consequential loss and/or damage suffered by any Annual Pass Holder (including any distress, inconvenience, or loss of enjoyment) as a result of the Park’s exercise of their rights under these Terms or due to any event which affects the availability of the Parks which is outside the Parks control. This does not affect any liability which cannot be excluded by law.

26.

You acknowledge that in order for us to process your order the Parks will need to collect and retain information about you (e.g. contact details, bank account details, etc.) and the Parks may need to pass this information to third parties. The Parks will only use your details in accordance with the Parks’ Privacy Policy a copy of which can be found on the relevant Park’s website.

27.

Details are kept as records for the number of months relating to your annual pass

28.

Annual passes are non-refundable, transferable or extendable.

29.

When purchasing a Combined Annual Pass you MUST have this activated on your first visit at the site/park you purchased the pass from.

Reviewed March 2025