Annual Pass Terms and Conditions:

These are the terms and conditions (“Terms”) on which we supply an annual pass to Twinlakes Park and/or Wheelgate Park (depending on annual pass type, Twinlakes ONLY annual passes admit entry to Twinlakes Park ONLY, Wheelgate ONLY annual pass admit entry to Wheelgate Park ONLY and Combined DUAL Park annual passes admit entry to both parks). Please read these Terms carefully before you place your order for any Annual Pass to us. These Terms outline what is and is not included in your annual pass, terms and conditions and entry requirements and important information. If you think there is a mistake in these Terms, please contact us to discuss. Park/s = Twinlakes and Wheelgate Park.

  1. We are Twinlakes Park / Wheelgate Park. These Terms are inherent characteristics of the annual pass and are independent of any other contract and cannot be varied. Purchase and use of any annual pass is in accordance with the park/s terms and conditions of entry which can be found at the bottom of this page and , copies of which are available on request. Please ensure that you are willing to be bound by these regulations before purchasing your annual pass.
  2. When you place an order for an annual pass, our acceptance of your order will take place when we email you to accept the order, at which point a contract will come into existence between you and us. We will assign a receipt number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order receipt number whenever you contact us about your order.
  3. An annual pass will only be valid when it is used and/or presented by the named holder, it displays a clear photograph which must be a true likeness of the holder and it is within the expiry date. Photocopies or photographs of a annual pass will not be accepted. Any use or attempted use of a annual pass in breach of these Terms or the Park’s terms and conditions of entry will result in the annual pass being revoked without compensation. For the avoidance of doubt, pass sharing is a breach of these Terms and any attempted use of a annual pass by someone other than the photographed and named holder, regardless of the reason, will result in the annual pass being revoked without compensation.
  4. Each annual pass holder will be issued with his/her own Season Ticket.
  5. The purchaser of the annual pass must be 18 years or over. Twinlakes/Wheelgate Park does not admit any single adult parties or parties containing only children (under the age of 16 years only). An adult must be present at all times whilst on the park/s that is responsible for children.
  6. The annual pass entitles the holder to day admission to Twinlakes/Wheelgate Park from the date of issue until the number of months specified at the time of purchase (12 months by default).
  7. Online purchases have 3 months to activate and collect annual passes from date of online purchase until annual pass starts automatically.
  8. Entry using an annual pass is subject to standard terms and conditions of entry outlined by either Twinlakes Park and/or Wheelgate Park.
  9. Exclusion dates/events from annual passes by default include (but is not limited to depending on event schedules and park availability) the following at Twinlakes Park:Firework Day (even part day entry), Christmas Eve, Breakfast with Characters, Evening events with characters, Seasonal Grottos including Easter Bunny/Santa and at Wheelgate Park: Breakfast with Characters, Evening events with characters, Seasonal Grottos including Santa. The outlined exclusion dates/events are subject to change at the discretion of Twinlakes/Wheelgate Park and can be altered, changed or cancelled without prior warning.
  10. Xtreme Scream Park (night time adult ONLY event) and UK Escape Games are not included in Twinlakes/Wheelgate Park annual passes. If attending Xtreme Scream Park event your annual pass cannot be used to in-park discounts.
  11. In-park discounts include 10% off food & beverage and gift shop purchases when spending over £5 in a single transaction. Please present pass at time of ordering/purchasing items. In no reason whatsoever can annual pass discount be applied once payment has been exchanged and/or refunded at a later time.
  12. Please check the full park opening and closing dates and times at and Both park/s closed Christmas Day, Boxing Day and New Years Day. Twinlakes Park ONLY closes additionally in January annually.
  13. Where an annual pass holder presents to Twinlakes/Wheelgate Park, at their own discretion, proof of disability at time of purchase or activation the holder specifically will be entitled to a concessionary rated (discounted) annual pass. Annual Passes in no circumstance are inclusive of free helper or carer tickets. We offer a significantly discounted annual pass ticket for our guests with disabilities, we feel our concessionary rates and providing special needs assistance where needed are favourable and fully inclusive. We speak regularly and extensively with visitors with special needs in order to ensure that we are offering the most inclusive access solutions. Twinlakes Park is not unique by not offering a carer ticket with annual passes, as a family theme park (where every child always requires an adult to enter/supervise all day) to ensure you make the most of your families trips and you get the best value we recommend purchasing an annual pass per person. Our website has comprehensive information stating that special needs annual passes are not inclusive of free carer tickets and also outlined in these Terms.
  14. The Parks, in its absolute discretion, reserves the right to vary the opening and closing dates of the parks, remove or cancel all or any part of the rides, events or facilities within the parks for any reason including, but not being limited to technical, health and safety and/or operational reasons or due to special events or private functions. For the avoidance of doubt, the full value or any part of the value of the annual pass will not be refunded nor will any compensation be payable if any of attractions at the parks are removed or closed during the year.
  15. Additional charges apply for entry into at Twinlakes Park: Firework Night and Christmas Eve. These events sell out so please book online accordingly if you wish the enter for these events including morning/partial day entry.
  16. Car Parking is FREE at both parks, Twinlakes/Wheelgate Park, we reserve the right change or alter this accordingly with no prior confirmation.
  17. All annual passes remain the property of Twinlakes/Wheelgate Park and can be withdrawn at any time. Annual passes are non-transferable and cannot be sold, loaned or given away to or used by a third party. Access may be denied to the parks in the event of fraud or misuse of the annual passes, and the annual pass can be withdrawn from any person whose conduct is deemed to be inappropriate in the absolute discretion of the parks.  Inappropriate conduct includes, but is not limited to, allowing or assisting a third party to attempt to gain unauthorised or improper access to the parks with a annual pass of which they are not the valid holder. For the avoidance of doubt no refund will be given in such circumstances.
  18. Possession of the annual pass does not guarantee entry to the park/s. The management of the park/s reserves the right to refuse admission for any reason as provided by the park/s regulations including, but not being limited to, the park/s reaching full capacity.
  19. Entry to the park/s will not be permitted in the event that a valid annual pass cannot be presented for any reason including, but not being limited to, the annual pass being lost, stolen or forgotten. Failure to present a valid annual pass will result in a charge of the “on the day” admission rate, which will be non-refundable.  Re-entry on the same day requires a hand stamp.
  20. Annual Passes cannot be used in conjunction with any promotional offer, voucher or advance booking or with any other offer or discount unless explicitly stated.
  21. Refunds are not available in any circumstances. This does not affect your statutory rights as a consumer. Failure to use an annual pass will not result in partial refund and/or extension in any circumstance.
  22. Lost annual passes should be reported to Twinlakes/Wheelgate Park at the earliest convenience.
  23. In the event of a lost annual passes, the park/s will re-issue a replacement annual pass. A fee of £5 will be charged for the re-issue of each lost annual pass.
  24. Duplicates of any passes cannot be obtained. Please always provide your valid annual pass with the named and photographed person to gain entry.
  25. Twinlakes/Wheelgate Park is entitled, in its absolute discretion, to change the price payable for its annual pass at any time and for any reason, and may, from time to time, offer pricing or promotional offers.
  26. Twinlakes Park and Wheelgate Park reserves the right to vary these Terms.
  27. Visitors under 16 years of age to the park/s must be accompanied by an individual aged 18 years or over who is responsible.
  28. Visitors under 95cm may enter the park/s free of charge and do not require a annual pass.
  29. Height, weight, size and age restrictions and medical warnings apply to certain rides and attractions within the park/s. Admittance to rides and attractions are always subject to availability and capacity.
  30. The park/s shall only use your details under these Terms. You acknowledge that the processing is necessary for the performance of our contract with you to enable you to obtain and use the annual pass. The park/s reserve the right to use a annual pass holder’s details to contact them in relation to service information, including, but not limited to, information about changes to these Terms, expiry and/or renewal reminders.
  31. Your data is important to us, we do not provide/sell your data on in accordance to regulations and it is only to be used by personnel in relations to administrating your annual passes. Details are kept as records for the number of months relating to your annual pass.
  32. Where an annual pass holder has opted-in to receive information about Twinlakes/Wheelgate Park products and events, the park/s will use the annual pass holder’s details provided in his/her order for a annual pass for marketing purposes for its products and events. If the annual pass holder wishes to opt out of receiving such information, the annual pass holder can do so at any time by ‘unsubscribing’.