Visitor Information / FAQ’s Coronavirus

Information on this page may change and be updated following Government advice  – Updated 30/12/20.


12th April 2021 – Reopening

In line with the latest Government announcement, we are pleased to announce that Wheelgate Park will reopen on Monday 12th April!
Tickets are now on sale on our website. We ask that everyone pre-books before attending the park (including annual passes). As before, all our Covid procedures and social distancing measures will be in place.
Annual passes will be automatically extended with 101 days added on to your expiry date, the exact amount of time the park has been forced to close. You will not need to get a new pass printed as this will be updated on our system automatically. If you had pre-existing day tickets booked with us during our closure we will be in touch over the coming weeks regarding rebooking.
As per the Governments plan, we will be releasing tickets for the first 5 weeks of opening until Sunday 16th May. Once we receive more information about the next phase we will open bookings up beyond that date. For more information please visit our website:
If you require any further assistance please email us at:

All visits (including Annual Pass Holders) MUST pre-book in advance here. We anticipate demand will be high, please book early to avoid disappointment. Please ensure you read our full faqs before making your booking.

What do I need to do to visit?

  • All visitors to the Park must pre-book their space online prior to visiting: Including Annual Pass Holders, complimentary ticket holders, Stay Play & Explore and under 95cm free tickets
  • From 19th July 2021, we advise you wear a face covering around our park.
  • All tickets are date specific and valid for one day only, so please book and plan accordingly
  • All tickets are ‘E-Tickets’ please show them on your phone when you arrive for a touchless experience
  • Read our Hygiene Requirements / General FAQ’s section, so you can adhere to our new hygiene rules
  • Card/contactless payments are encouraged where possible
  • For everyone’s safety, be aware that temperature checks on guests will be in place prior to Park entry

Tickets from before the theme park closed (For March lockdown)

  • Your ticket or credit note will still be honoured at the full value
  • No additional booking fee will be required, we have waived all upgrade fees if your future visit is a higher price
  • To rebook your tickets (all bookings now need to be date specific and made in advance) please call us
  • See Tickets From Before Closure tab for more information
  • Please note we will be making an announcement on day and season tickets affected by the November lockdown shortly. 1/11/20.

Book with confidence 

If the Coronavirus Pandemic interrupts your future visit we will change your date free of charge. You can change dates on your tickets if:

  • The theme park closes due to COVID-19
  • If you or someone in your household develops symptoms
  • Restrictions apply to Firework and Christmas Eve events so would not be able to honour these 2 dates

During the pandemic exposure to COVID-19 is an inherent risk in any public location where people are present. COVID 19 is an extremely contagious disease that can lead to serious illness or death. According to Government guidance, senior citizens and guests with underlying medical conditions are particularly at vulnerable. By visiting Wheelgate Park you voluntarily assume responsibility for risks related to exposure to COVID 19. Help us keep each other healthy, have a safe day.

Can I visit Wheelgate Park?

Yes – however all visitors to the Park must pre-book online including Annual Pass Holders, Please see the What Do I Need To Do To Visit section.

All guests visiting the Park are asked to adhere to the following Hygiene Requirements, for everyone’s safety:

  • Maintain a safe social distance from other groups at all times (currently 2 meters)
  • Wash your hands more often, following the guidance in each toilet or hand wash area
  • Use hand sanitiser when you are not near a hand wash, hand sanitiser is available at points throughout the theme park (bringing your own bottle is advised also)
  • If you cough or sneeze catch it with a tissue, and bin it
  • Wearing a face mask is advised
  • Stay at home if you feel unwell, and leave site immediately if you begin to feel unwell during your visit
  • Pay contactless for items where possible, either via card or Apple Pay or similar

 Let’s be safe together!

The following extra COVID 19 Hygiene Procedures have been brought in Parkwide, to help keep both guests and staff members safe:

  • Visitor numbers capped each day, via the online booking of all tickets ongoing
  • Extra hygiene and cleaning measures throughout the site
  • Our teams will wear personal protective equipment where necessary
  • High touch contact points sanitised more frequently, or where this is not possible remove them from use
  • Full training and reassurance for staff members before returning to site
  • Clear COVID 19 information available for guests and staff members around the site
  • Socially distanced queue lines
  • Temperature checks in place for team members and visitors to the Theme Park, prior to entry
  • Rides and attractions reopened following Government and industry guidance and best practices
  • Protective screening, or distancing in place at till points
  • Extra hand sanitiser stations available prior to Park entry, at all rides and other key points

How do your rides operate?

Some limitations on attraction availability may be in place on your visit, a list is available below of currently CLOSED attractions. We will be working hard to get these areas running again as soon as Government and BALPPA guidance says it is safe to do so. Please listen to our team members at all times, they are here to help and to maintain a fun and safe environment for you and your family. You may have to wait a little longer than usual whilst our team clean between ride cycles, here are the steps we all must take when approaching, riding and acting whilst on our rides/attractions:

  • Maintain social distancing (2 meters from other visitors) when in queue lines, ride platforms and when loading/un-loading rides
  • Sanitise your hands when asked to do so
  • Wait with your family within the indicated areas. When the indicated area in front of you is empty, step into the next section with your family
  • It is not possible to choose your seat. All seats are allocated and clearly marked. Some seats are kept vacant to adhere to social distancing
  • Leave the attraction as soon as possible when your ride has finished and the ride operator confirms
  • Aid younger or vulnerable people in your family into and out of rides where possible, to reduce close contact with staff members

What attractions/rides are currently closed and unavailable? 

Please see the top of this page for the most up to date information.

Our reopening schedule will be continually reviewed and revised. Rides, attractions and facilities may be modified or suspended without notice.

Do I need to wear a face mask/face covering at the theme park?

Government Mask or Face Covering Guidance 24/07/2020:- Please note from this date masks or face coverings will be compulsory in U.K. shops, and as such, they will be required in all inside areas, for guests aged 11 years and over unless medically exempt. If exempt please carry an exemption certificate or card or display one on your phone.

Based on the current government guidance and advice, you won’t be required to wear a face mask outside, but it is advised.

Similarly, our team will not be required to wear any form of face mask unless their role requires it due to hygiene practices in place, for example, ride operators or first aid teams. Our team members are also given the option and access to PPE to wear including masks/face covering should they wish to wear one for their personal comfort.

What are your opening hours?

Currently, we are open 10 am – 5 pm. Times are subject to change; however, our website will be updated. Please check the website for the days we are closed (off-peak mid-week dates outside of the holidays).

Toilet facilities

Increased cleaning regimes are in place.  Please sanitise your hands prior to entry, and wash them thoroughly following the guidance posters prior to exit. Please ensure that you maintain 2m from people whilst using facilities.

Do you have sanitiser stations?

We have a large number of hand sanitiser stations around the Theme Park, and would also recommend you bring your own so you can use it whilst walking around the Park. Although sanitiser is handy, it does not replace a good hand washing hygiene regime. Please follow the advice of the UK Government, NHS and PHE by washing hands for a minimum of 20 secs before eating, drinking and after visiting our farm and toilet facilities.

How long can I stay at the park?

We have no restriction on the length of time you can stay with us, but please ask you to comply with the rules. If any member of your family feels unwell during your visit please leave immediately, do not come in contact with any team members or guests. Please call us once safely in your car (whilst not driving) to tell us about your visit so we can log, track, trace and implement any additional hygiene requirements.

When should I not visit?

We respectfully ask that people take responsibility for their own health and the health of the community before visiting us. Please do not choose to visit the theme parks if you are experiencing symptoms of COVID-19 or have any underlying health conditions that may put you or others at risk. If you are vulnerable in any way, it is your responsibility to make the right choice for yourself and others around you. Please follow the advice given by the UK Government, PHE and NHS. We can only operate when everyone works together.

Are your cafes open?

Yes – but with limited availability. Please click the Food, Drink & Shop tab for more.

Can your farm animals contract the virus? What are you doing to protect them?

We check daily with experts on the effects COVID-19 has on animals. At present, you cannot touch any of our animals to avoid the potential effects on them and to stop the transmission from customer to customer. Any animals that we know can definitely be affected will be moved further away from the public and/or taken off display. Our dedicated farm team have been working hard to ensure our animals are taken care of and will continue to put animal welfare first.

Can I buy tickets on arrival?

No – Sorry, you must pre-book online including Annual Pass Holders. This ensures we have manageable and safe capacity limits; we recommend you book in advance as we anticipate demand will be high.

I’m an Annual Pass Holder

Please click the Annual Pass tab for more. We look forward to welcoming you back, thank you for your continued support.

Can I meet family and friends?

For your own safety and that of others, please only visit with members of your household. If you meet friends please maintain clear social distance at all times and follow the latest government guidelines.

Can I bring a group?

Due to reduced capacity and visitor levels, we are not currently accepting group bookings.

Do you have lockers?

Yes, lockers are available in selected indoor zones.

Have another question?

Please contact us at or call us. You will find details on our websites.

Terms and conditions of entry

The above FAQ’s are in place to help maintain a safe theme park environment, they do not replace our terms and conditions of entry that can be found here: 

This section is for guests who had tickets and experiences booked with us from 21st March 2020 onwards. Please read through all sections carefully.

Day Tickets

Day Tickets booked for 21st March 2020 and beyond have the following options available:

  • The extended expiry date for a future visit during 2020
  • If your new future visit falls on a higher-priced day, we will waive this fee for you
  • You can use the overall booking cost of your day tickets for future purchases with us. E.g you have purchased £40 worth of days tickets, you can use this towards gift vouchers, annual passes, seasonal grottos (Easter/Christmas). Please get in touch with this option by email, no need to rush, your account details will be kept safe with us
  • For tickets that were booked for earlier in 2020 (20th March 2020 prior) but you have not visited yet and postponed your booking (due to family circumstances, change of date etc.) this applies to you also
  • YOU NEED TO PRE-BOOK all options. Due to capacity restrictions, you will need to pre-book your visit with us online (even with your current tickets) to reserve your space, please book online here

Peak FM / Hallam FM / Pulse FM / Free Radio Vouchers

  • All official third party vouchers will be accepted for 1 visit during 2020 (new expiry 31st Dec 2020*)
  • You will still need your printed voucher, with the barcode/voucher code clearly visible for us to redeem
  • *Please note Peak FM / Hallam FM / Pulse FM / Free Radio Vouchers will not be valid for Firework Day and Christmas Eve at Twinlakes Park due to capacity reasons
  • YOU NEED TO PRE-BOOK all options. Due to capacity restrictions, you will need to pre-book your visit with us online (even with your current tickets) to reserve your space, please book online here

Stay, Play and Explore:

  • We will honour vouchers that were due to expire from 21st March 2020 until the end of 2020**
  • You will still need your printed voucher, with the barcode/voucher code clearly visible for us to redeem
  • Please keep an eye out for official correspondence from Stay, Play and Explore also
  • **Please note Stay, Play and Explore tickets will not be valid for Firework Day and Christmas Eve at Twinlakes Park due to capacity reasons
  • YOU NEED TO PRE-BOOK all options. Due to capacity restrictions, you will need to pre-book your visit with us online (even with your current tickets) to reserve your space, please book online here

Physical Tickets

  • Including Superhero February Half Term Tickets
  • All official physical tickets issued by Twinlakes and Wheelgate Family Theme Park have been extended, the expiry is now until the end of 2020
  • Please note official physical tickets will not be valid for Firework Day and Christmas Eve at Twinlakes Park due to capacity reasons
  • Do not lose these tickets, they cannot be reproduced for you
  • YOU NEED TO PRE-BOOK all options. Due to capacity restrictions, you will need to pre-book your visit with us online (even with your current tickets) to reserve your space, please book online here

Groups Bookings

  • We can hold your booking for a future visit
  • You can use the overall booking cost of your group visit for future purchases with us. E.g you have paid a deposit of £200, you can use this towards gift vouchers, annual passes, group bookings, seasonal grottos (Easter/Christmas). Please get in touch with this option by email, no need to rush, your account details will be kept safe with us

Further Questions?

Please email us at to ensure your query is logged and replied to. Due to reduced colleagues in our offices to adhere to social distancing our reply times may be slower, sorry in advance.

We thank all our guests for your continued support and look forward to welcoming you back.

Are your cafes open?

Yes, however we have a limited amount of catering facilities open and a limited menu offering takeaway only.

  • Please follow social distancing whilst queueing for your order.
  • Reusable takeaway cups cannot be accepted at this time
  • Takeaway packaging must be disposed of in the allocated bins
  • Outdoor tables will be 2 meters apart and cannot be moved to create larger tables or you may eat on our large picnic lawns
  • Sauces, salt, pepper, milk sachets etc. will be given instead of being freely available from servery stations.
  • Surfaces and contact points have heighted hygiene regimes

Can you cater for dietary requirements?

Always ensure you tell our team about any dietary requirements before placing your order! We would always advise that you bring a picnic with you if have a severe dietary requirement. Our kitchens operate on a large scale and we cannot guarantee there will be no cross contamination of allergens present across our food range. We have a handy guide available also, please ask a catering team member.

Can I bring a picnic?

Yes of course! You will be able to enjoy our lovely grounds and find the perfect spot for a picnic.

Are your gift shops open?

Yes – you will find signage in place, entry/exit points in place and screens at our till points at both locations (like you now find at supermarkets and other shops). We have a fantastic range of pocket money items and have our fabulous sale still running with items from just 99p! You may need to queue for a short while before entering whilst we limit numbers. Please only pick up items that you want to purchase to eliminate the transmission. Items such as build your own bear, Pic n Mix and Sand Art is currently unavailable.

Can I pay by cash at your outlets?

Please pay contactlessly via card or Apple Pay etc, where possible. Cash is still accepted.